How can we help?

Choose a destination and dates, pick a vehicle and any extras, check the total and continue to the booking. You can book as a guest or with an account. Pay the prepayment within 15 minutes and your booking is confirmed.

No. You can book as a guest. An account is optional and keeps all your bookings in one place. You sign in with an email and password, after confirming your email, or with Google.

The cards show the base price per day. On the vehicle page, your dates and chosen extras give the final total. Mandatory services are added automatically. The deposit is shown separately.

Use the filters in the results: category, brand, model, fuel, gearbox, price, licence category and age. You can also ask for flexible cancellation, travel outside the city, travel to another country and unlimited mileage.

Yes. The vehicle page shows what is included, the mandatory services and the store’s optional extras. Choose quantities and watch the total change before you book.

Try other dates or times, a wider area or fewer filters. A vehicle that another customer is booking is held for up to 15 minutes and shows again if that payment is not completed.

You pay a prepayment online. It is part of the total price, not a second charge. You pay the rest at the store. Before you pay, you see the total, the prepayment and the balance.

It is always shown before you pay. For example, if the booking costs €100 and the prepayment is €10, you pay €10 now and €90 at the store.

The deposit is a different amount from the prepayment. You pay it at the store, in the ways and under the terms shown for that vehicle. The amount is on the vehicle page, and the store’s terms say how and when it is returned.

Online, you pay on the secure page of our payment provider, which shows the available methods. You enter your card details there, not on Ridom. At the store you pay the balance and the deposit in the ways that store accepts. Ask the store before pickup.

Do not pay again straight away. Open My bookings and check the status. A booking is confirmed only when the payment has been checked. If it is not completed within 15 minutes, the booking is cancelled and the vehicle is released. If you did not pay, you are not charged. If your bank showed a charge, we will contact you by email.

Conversions to other currencies are only an estimate. You are always charged in euros, and the charging currency is shown before you pay.

For a receipt or invoice for the rental, ask the store. If you need a document for the prepayment you made online, write to us with your booking code.

Bring the original documents the store requires: an ID or passport and a valid licence of the right category. At the store you also pay the balance and the deposit. Ridom does not ask you to upload your ID or passport.

When it is available for your booking, you upload a photo of your licence (front and back) and sign the rental terms digitally, so pickup is quicker. You can redo it if you want to change something. You will find it inside your booking.

The store checks your documents and the terms and records the mileage, the fuel level and the condition of the vehicle, with photos. Check the vehicle with the staff before you leave. The same is recorded again at return.

The return date and time are on your booking. If you return later, the store’s terms may add a charge. If you will be late, tell the store before the return time. Pickup or return outside opening hours may cost extra, and the fee is shown before you pay.

Ask the store before the return time. An extension depends on availability. The store updates the booking and you receive an email with the new return date and amounts.

Fuel, damage, insurance, fines and late return follow the store’s terms and the law. You see and accept the terms before you pay, and the store records the fuel level at pickup and at return.

It depends on the vehicle. The details show whether travel outside the city or to another country is allowed and whether mileage is unlimited. If it does not say, ask the store before you book.

Each vehicle shows the licence category it requires. See the guide below. The store makes the final check of your licence, so ask it if you are unsure.

It depends on the vehicle and is shown in its details. You can also filter the results by your age.

The store decides whether your licence is valid for the vehicle. Some licences also need an international driving permit. Ask the store before you book.

You must meet the conditions of the vehicle. If you do not, the store may refuse to hand it over. Check the licence category and the age before you pay.

Open My bookings, choose the booking and press cancel, if it is available. If the rental has already started, or cancelling is not allowed for this booking, contact the store.

As a rule, no. If you cancel, the prepayment Ridom collected is not refunded. The exceptions are your rights under the law and a more favourable cancellation offer that was shown to you and that you accepted before you booked. See the terms.

Ridom refunds the full prepayment for that booking. You do not have to accept a different vehicle; an alternative applies only if you expressly agree to it. Write to us with your booking code.

Refunds go through the payment provider, usually to the original payment method, once we have confirmed what happened and within the legal deadlines. Your bank may need a little more time to show it. Amounts you paid directly to the store are handled with the store.

A confirmed booking cannot be changed online. Ask the store, or write to us. The store can extend the rental or change the vehicle, depending on availability, and you receive an email with the new details.

Open My bookings. You see the status, dates, store, amounts, the store’s terms and every payment movement. If you are signed out, sign in first.

The confirmation page and the email show your booking code. To see all your bookings in one place, create an account with the same email you used for the booking and confirm it.

On the sign-in screen choose password reset and follow the link in your email. You can also sign in with Google.

No. A partner account is not a customer account. Continue as a guest, or create a separate customer account with a different email.

A confirmation when your payment has been checked and, later, reminders before pickup and return, updates about changes (another vehicle, an extension), cancellations, refunds and an invitation to leave a review. Check your spam folder too. Your booking is always visible in your account.

After the vehicle is returned, open the booking in My bookings and fill in the review form.

Use the language and currency selectors in the page header. Currency conversions are only an estimate and bookings are charged in euros. The terms and policies are available in Greek and English.

Press “Cookie settings” at the bottom of any page to change your choices whenever you like. The Cookie Policy explains what we use and why.

The Privacy Policy explains what we collect and why. Ridom does not ask you to upload your ID or passport. Do not send card details, passwords or copies of IDs in the chat or by email. For questions about your data write to info@rentalnow.gr.

Open the Partner with Ridom page and complete your business application. Then add at least one vehicle to your fleet. Your business and fleet are shown to customers after approval.

Press “Business” in the page header, then “Sign in”. Each page of your store area explains what to do. For anything you cannot find, write to info@rentalnow.gr or use the chat.